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"Partnership for Prosperity"

Complaints

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Track Your Complaint

Customer Complaint Escalation Levels

1. Customers who are not satisfied with our services may lodge a complaint regarding any deficiency through our Toll-Free Number: 1800 313 6520 /through website/ can lodge the complaint through the Complaint Box, which is available at all branches.

2. If a complaint remains unresolved within 10 days, customers may escalate the issue to the Branch Manager and record the details in the Complaint Book, which is maintained at all branches. Customers also have the option to file their complaints directly with the branch at the initial stage. The contact details of the branches are as follows:

Branch Contact Details

Branch Name Contact Number Email
PONANI 0494 2667110, 9072668972 pcub202@ponaniurbanbank.com
VELIYANCODE 0494 2677211, 9072668973 pcub203@ponaniurbanbank.com
CHANGARAMKULAM 0494 2651074, 9072668974 pcub204@ponaniurbanbank.com
MARANCHERY 0494 2670630, 9072668975 pcub205@ponaniurbanbank.com
PERUMPADAPPU 4094 2670627, 9072668976 pcub206@ponaniurbanbank.com
EDAPAL 0494 2680610, 9072668977 pcub207@ponaniurbanbank.com
POOKKATTIRI 0494 2646406, 9072668978 pcub208@ponaniurbanbank.com
KUTTIPURAM 0494 2606211, 9072668979 pcub209@ponaniurbanbank.com
VALIYAKUNNU 0494 2620520, 9072668980 pcub210@ponaniurbanbank.com
VATTAMKULAM 0494 2681093, 9072668981 pcub211@ponaniurbanbank.com
AYINKALAM 0494 2688877, 9072668982 pcub212@ponaniurbanbank.com
KALADI 0494 2699999, 9072668983 pcub213@ponaniurbanbank.com
KADAVANAD 0494 2666710, 9072668984 pcub214@ponaniurbanbank.com

3. If the complaint remains unresolved for a further 10 days, customers may escalate the matter to our Nodal Officer at the Head Office. The contact details are provided below.

Mr. Sabarishkumar T – 9072668971

If the matter is not resolved by the Nodal Officer, please contact the Chief Executive Officer using the details provided below:

Mr. Balakrishnan K.N – 9072668970

4. If the complainant does not receive a reply within 30 days of filing the complaint or is not satisfied with the reply or resolution provided by the Bank, they may approach the RBI Banking Ombudsman. Details on how to file a complaint with the Banking Ombudsman is available at all branches.